Terms & Conditions

We take real care over how our jewellery is shown and described. Even so, some things about gold are worth stating plainly.

Gold rate fluctuation

Gold is a live commodity. Its rate moves daily with the market, so any price shown or quoted is indicative and tied to the prevailing rate at the time of purchase. The final price is confirmed with you directly before any order is placed.

Hallmarking & purity

Our gold jewellery is BIS Hallmark certified. The hallmark on each piece is your independent guarantee of its purity. Where a piece carries diamonds or other stones, their details are shared honestly at the time of purchase.

Images & descriptions

Photographs are representative. Because much of our work is handmade, small natural variations in finish, weight, and appearance are part of the craft and are not defects.

Commissioning a bespoke piece is a shared journey. To reserve materials and begin the karigar's work, a custom order requires an advance payment, agreed with you before work starts.

• Advance payment — a portion of the estimated value, confirmed in writing or in conversation at the time of order.
• Design approval — work begins only once you have approved the design and specification.
• Timelines — handmade work takes time; we share a realistic estimate and keep you updated.
• Cancellation of custom work — because bespoke pieces are made specifically for you, advances on custom orders may be non-refundable once work has begun. The exact terms are agreed with you at the outset.

We want you to be genuinely happy with your jewellery. Our returns and exchange approach reflects both fairness to you and the nature of fine, often handmade, gold.

• Ready pieces — exchange or return terms, including any applicable timeframe and deductions, are explained to you at the time of purchase.
• Custom & personalised pieces — made specifically for you and therefore generally not returnable, except in the case of a genuine fault.
• Buy-back & exchange of gold — handled transparently against the prevailing gold rate and the piece's assessed purity and weight.
• Condition — returned or exchanged pieces should be in original condition with any certificate or hallmark documentation.

We explain the applicable exchange or return terms in writing before purchase so you can make an informed decision for the particular piece you select.

The Navrang Jewellers name, logo, designs, photographs, text, and the look and feel of this website are the property of the business and are protected. They may not be copied, reproduced, or used commercially without our written permission.

Original jewellery designs remain the creative property of the house. You are welcome to admire and share our work; you are not permitted to reproduce it for commercial gain.

We provide this website in good faith and take reasonable care to keep its information accurate and current. To the extent permitted by law, we cannot accept liability for minor errors, temporary unavailability of the site, or decisions made solely on the basis of indicative information shown here.

Nothing in these terms limits any rights you have under applicable law, or our responsibility for the genuine quality and hallmarked purity of the jewellery we sell.

These terms are governed by the laws of India. Any matter arising from the use of this website or from dealings with Navrang Jewellers is subject to the jurisdiction of the courts of Junagadh, Gujarat.

If anything here is unclear, or you would like to understand how a particular term applies to your piece, please speak to us. We would always rather explain in person.